Privacy Policy
Effective Date: 18/09/2025
At Hire the House, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect and store the following information when you interact with our website or services:
- Personal details such as your name, email address, phone number, and billing/shipping address.
- Booking information including costume selection, rental dates, and add-on services.
- Payment information processed securely through third-party payment providers (we do not store your card details).
- Site usage data such as browsing history, IP address, and interactions with our site for analytics and service improvement.
2. How We Use Your Information
We use the information we collect to:
- Process bookings and manage rentals
- Communicate with you about your order
- Respond to customer service requests
- Improve website functionality and user experience
- Send updates, offers, or marketing communications (only with your consent)
3. Sharing Your Information
We do not sell or rent your personal information. Your data may be shared with:
- Trusted third parties such as courier services, tailoring or styling partners, and secure payment processors
- Legal or regulatory authorities if required by law
All third parties we work with are required to handle your information securely and in accordance with data protection regulations.
4. Cookies and Tracking
Our website uses cookies and similar technologies to personalise your experience and help us understand how you interact with our site. You can manage cookie preferences through your browser settings.
5. Data Security
We implement appropriate technical and organisational measures to safeguard your information. While no system is 100% secure, we take every reasonable step to protect your data.
6. Your Rights
You have the right to:
- Access or update your personal data
- Request the deletion of your data
- Opt out of marketing communications at any time
- Raise a concern or complaint regarding how we process your data
To exercise any of these rights, please contact us at: XXXX
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date updated accordingly.
Cookie Policy
Effective Date: 18/09/2025
This Cookie Policy explains how Hire the House uses cookies and similar technologies on our website. By continuing to browse our site, you agree to our use of cookies as outlined below.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and provide information to website owners about how users interact with their site.
2. How We Use Cookies
We use cookies to:
- Enable core site functionality (e.g. booking, logging in, saving your preferences)
- Improve site performance and speed
- Understand how users navigate our site, so we can improve user experience
- Track performance of campaigns and referral traffic
- Serve relevant content or offers through third-party platforms
3. Types of Cookies We Use
- Essential Cookies
Required for the website to function properly. These cannot be switched off. - Performance Cookies
Help us understand how our website is used (e.g. which pages are visited most often). - Functionality Cookies
Allow us to remember choices you make (e.g. rental preferences or location settings). - Marketing Cookies
Used to deliver relevant ads and track performance across other platforms (e.g. Google, Meta).
4. Third-Party Cookies
Some cookies on our website are set by trusted third parties, such as analytics tools or advertising platforms. These third parties may use cookies in accordance with their own privacy policies.
5. Managing Your Cookie Preferences
You can manage or disable cookies through your browser settings at any time. Please note that disabling some cookies may affect your experience and limit certain functions of our site.
To find out more about managing cookies, visit www.allaboutcookies.org.
6. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
For questions, concerns, or requests regarding your privacy, please contact:
Hire the House
Email: hello@hirethehouse.co.uk
Address: Hire the House, 60 Gray’s Inn Road, Holborn, WC1X 8LU